Teachers Whitney

Whitney Mandarin Studio
Booking & Service Terms

To protect the rights of both parties, please ensure you (hereinafter referred to as the "Student") carefully read the following service terms before booking and paying for a course. Completing the booking or payment process implies that you have read, understood, and agreed to abide by all the contents of these terms.

1. Legal Basis & Exclusion of Right of Rescission

This course service is considered "digital content not supplied on a tangible medium or an online service completed upon provision," and the course content is a "customized provision" based on the Student's needs. According to relevant consumer protection regulations, this service is excluded from the standard 7-day cooling-off period. The Student agrees that, unless otherwise stipulated in these terms, no unconditional refunds may be claimed once the course booking is confirmed.

2. Class Time & Attendance Policy

These courses are by appointment. To maintain teaching quality and respect the time of both parties, the following rules must be observed:

1. Student Tardiness and Absence:
Flexible Waiting Time: There is a 20-minute connection buffer for the course. Students may log in within 20 minutes from the scheduled start time, but the class will end at the originally scheduled time and will not be extended.
Deemed Absent: If the Student does not log in within 20 minutes of the start time, it constitutes an unexcused absence. The teaching obligation for that class is considered fulfilled; the studio will not provide a makeup class or refund the fee.
No Time Extension for Tardiness: If the Student is late (but within 20 minutes), the instructor will teach until the originally scheduled end time. The missed time is considered voluntarily forfeited by the Student, and no time extension, makeup class, or prorated refund will be provided.

2. Instructor Tardiness & Remedial Measures:
If the instructor fails to log in within 10 minutes of the course start time, it constitutes a delay in provision.
In the event of such a delay, the studio will provide a makeup opportunity, allowing the Student to select a new class time to ensure their educational rights are protected.

3. Leave of Absence & Makeup Class Policy

1. Standard Leave (24 Hours Prior):
If a Student wishes to change the class time or request a leave of absence, they must notify the studio at least 24 hours before the scheduled class start time. Those who complete the notification within this timeframe may retain their class rights and schedule a makeup class.

2. Sudden Leave or No Notice (Within 24 Hours):
If the Student fails to notify within the aforementioned timeframe (24 hours prior) or requests a sudden leave within 24 hours, the class is considered officially used, as the instructor's time has been reserved and cannot be rearranged. The Student may not request a makeup class, extension, or refund for that session.

4. Booking Restrictions & Course Content Authorization

1. No Last-Minute Bookings:
To ensure teaching quality and smooth administrative processes, we do not accept last-minute drop-ins or same-day bookings. All courses must be booked in advance according to standard procedures.

2. Intellectual Property & Recording Policy:
The course content is "custom-designed" for the Student's needs. The intellectual property rights of the teaching materials, handouts, and the teaching process belong to the studio or the instructor.
No video recordings of the courses will be provided.
In accordance with relevant copyright and civil laws, without written consent from the studio, Students are strictly prohibited from audio recording, video recording, screenshotting, or reproducing the course. Distributing or transmitting the course content to third parties is also forbidden. Violators will be held legally responsible.